Technical Support Operator (m/f/d)
You are the first point of contact for our customers. Your responsibility is to make customers happy.
- Employment type
- Full-time
- Working time
- ~174 h / month (≈ 40 h / week)
- Workplace
- Remote · Germany
- Contract
- Permanent
- Starting
- As soon as possible
- Apply by
- November 30, 2026
NeoProtect delivers DDoS protection as rentable software instances via our On Premise Shield and with that protects Terabits of legitimate traffic every second. Additionally, we also have our Game Shield where we protect Game Servers from DDoS attacks via a globally distributed network of proxy services.
Thus, we serve primarily SMEs, Enterprises but also Consumers. All should get an amazing experience.
What you’d work on
- You are the First Contact for Customers
- Your job is to understand customer problems, and coordinate to fix problems or fix them yourself if possible
- Managing customer satisfaction and needs, interpreting priorities and making the best out of hard scenarios
- Occasional sys-admin tasks, setup help or debugging of a technical problem
- Basic Sales of set plans and pricing
What we’re looking for
- Experience in customer support, sales or team/project management
- Solid technical skills (Linux, Basic Networking, MTR/Traceroute/similar, Grafana, Programming concepts)
- Comfortable reading logs and narrowing a vague report down to a specific cause
- Pin-pointing and extracting actual technical problems from messages from customers as a core skill
- Working German and English in writing
No deep kernel or programming knowledge is required for this role, but Sys-Admin and technical skills related to Linux, general Server Management and Networking is required as well as basic network security understanding.
Useful but not expected:
- Extremely well understanding of People and Psychology
- Deeper networking knowledge: Wireshark, Tracing packets to the problem, Routing Protocols (BGP, IGPs etc.), DDoS knowledge
How we work
We provide a laptop and general work equipment needed to properly perform, as well as AI tooling and software to carry out and plan your work. The occasional swag-package and other benefits will also generally be handed out.
Our work is based on substantive criticism and feedback across people and teams. Usage of systems shall always be done with the question in mind: “what could be done to improve this”; and acting upon said question in terms of issue creation and concepts. We strive to make better products, at all times.
The terms this posting is made under
Equal opportunity
We select on the qualifications, skills and experience the role needs. Applications are welcome regardless of gender or gender identity, ethnic origin, race, religion or belief, disability, age, or sexual identity.
Please don't send a photo, your date of birth, marital status or nationality — we don't need them and don't assess them.
Pay and working time
We won't ask what you earn now or earned before. What we offer comes from the role and what you bring, not what someone else paid you.
Working time is stated on every posting as contractual maximum hours per month, with the weekly equivalent alongside.
Your application data
We process what you send us to assess your application for the role you applied to, on the basis of Art. 6(1)(b) GDPR and § 26(1) BDSG. No automated decision-making, no profiling.
If we don't hire you, we delete your application within six months of closing the process.
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